Contract Quality Assurance Officer

TLT are searching for a Contract Quality Assurance Officer to join our Mortgage Enforcement team in Bristol. You will be joining a fast-paced, forward-thinking team, to support us on a sampling and quality testing project.

TLT handle all aspects of mortgage enforcement, including repossession litigation, customer contact, and the sale of repossessed properties. We act for various mortgage lenders in the UK, specialising in both residential and commercial mortgages.

The role will be on an initial 3-6 month contract and will be paid a day rate via an Umbrella Company.

This role requires office attendance in Bristol, so we ask that applicants reside within the Bristol region or within a commutable distance to our Bristol offices.

Your Role

To complete a number of audits and call reviews of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
Sampling work for training programmes through live Q&A work reviews, reviewing tasks, and completing allocated audits.
Supporting the training of mew starters and providing support and management of development plans.
Providing face to face feedback and coaching.
Set up of training sessions, monitoring attendees and record keeping.

Your Skills and Experience

Previous experience working providing face to face feedback and coaching.
An awareness of the commercial concerns of clients in relation to mortgage enforcement.
Ensure that all work is accurate and with strong attention to detail.
Experience of working within a volume caseload environment.
Ability to identify ways of improving processes and communicate changes effectively.
Ability to understand learning & development needs of individuals and work with individuals to find solutions or a better way of working, including setting SMART objectives.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards – having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022. 

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. 

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com

TLT LLP