Client Services Coordinator Full time NEW

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

We are seeking a highly motivated and client‑focused professional to join our Client Services team. In this dynamic role, you will play a key part in delivering exceptional service across our client and people floors, ensuring seamless coordination of meetings, events, hospitality, and technology support.

This is a parental cover until June 2027

This position is ideal for someone who thrives in a fast‑paced environment, builds strong relationships, and takes pride in creating a welcoming, efficient, and professional experience for clients and colleagues alike.

What you’ll do

• Coordinate and manage the client floor, including meeting room requests, event bookings and all hospitality‑related activities.

• Oversee day‑to‑day floor operations and staff duties.

• Supervise the daily operations of the Client Services team, working closely with Front of House attendants to ensure smooth operations across the client floor, café, and office breakout spaces.

• Partner with the Kitchen team to ensure all catering is accurate and delivered on time.

• Collaborate with the Head Chef and Client Service Manager on event menus, ensuring client requirements are clearly communicated for menu development.

• Operate computer-based management systems to coordinate all hospitality activities across meeting rooms and event spaces.

• Welcome clients and staff professionally, promptly notifying relevant parties of their arrival and directing guests to allocated rooms.

• Lead the meeting room technology experience, including virtual collaboration tools. Manage maintenance, troubleshooting, and training for all in‑room technology.

• Work closely with the Client Services team to manage meeting room requirements, including room readiness, technology setups, and catering needs.

• Support administration tasks, including documentation and reporting.

• Manage all video conferencing (VC) responsibilities, including booking, monitoring, programming, and delivering an end‑to‑end VC service. Liaise with the VC Team to troubleshoot issues.

• Coordinate office-based webinars in collaboration with the national lead.

• Maintain client-facing and people areas to provide hands‑on service support when required.

What you’ll bring

• Previous experience in a management or assistant management position within the events/conference/banquet industry.

• High level of customer focus with a positive, ‘can‑do’ attitude

• Demonstrates diplomacy, discretion, and confidentiality

• Proven ability to communicate effectively and work cohesively within a high‑performing team

• Flexible approach to resourcing and allocation of work

• Strong understanding of clients’ needs, including verifying requirements and specific requests

• Shows initiative with the ability to prioritise competing tasks

• Able to problem‑solve under pressure

• Responds to requests efficiently and in a timely manner

• Strong client focus, including confirming with clients and stakeholders that requests have been completed to their satisfaction

• Punctual, reliable, and adaptable to meet team needs when required

• Willing to assist colleagues and other departments to complete tasks

• Provides operational support to the Client Services team

• An innovative mindset, curious about AI and emerging technologies.

What you can expect from us

We’re a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.

• We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.

• We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.

• We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you’ll have it and we’ll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.

• For more benefits on offer such as our holistic wellbeing fund or home office allowance please click here.

• Join us to be part of a human, bold and outstanding team at Australia’s market leading law firm.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Team

Office Operations

Full time

Location

Brisbane

Contract type

Maximum Term Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.