Client Enablement Specialist

Job Description

Fragomen is recognized as the world’s leading immigration services provider. Immigration is not just a practice area within our firm – it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers. 

Reporting to the Client Enablement Manager on our Client Enablement Team, the Client Enablement Specialist will provide vital support to various corporate functions and play an important role in assisting the Team (based in Matawan, NJ) with managing client service teams and ensuring efficient and effective interactions with the firm’s new and existing clients. 

The responsibilities of the Client Enablement Specialist will include the following:

Participate on implementation calls and partner with Director and Team leads on assigned New Client Onboardings

Act as the main point of contact in the region for requirements or functional-related process questions for client and legal team stakeholders

Schedule recurring implementation meetings (including the Director and assigned leads) with both internal and external clients

Lead the elicitation and documentation of detailed onboarding process requirements

Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinating timing, and managing

Assist Managers and leads with resolving day-to-day related questions

Assist Director with new client onboarding presentations for in-person client meetings

Provide timely, accurate, and efficient guidance for new client initiations of case requests in our system

Develop and update an initiations manual/cheat sheet for each client according to defined procedure

Assist with client implementations, collaborating with various internal teams, such as IT, client services, finance, etc.

Assist legal teams with off-boarding of clients

Update and modify data in our client onboarding library

Create Ad-hoc reports for internal and external customers

Analyze, report, and provide solutions to process errors

Communicate discrepancies and coordinate process needs with profile clients

Ensure smooth client onboarding procedures

Assist with process documentation and process improvement initiatives

Conduct in-depth research of current client information as needed

Assist with system improvements, project implementations, and ad hoc projects as needed

About you:

The successful candidate will have previous experience in immigration and, ideally, within a related role.

You will have excellent organization and client enablement skills and the ability to multi-task in a fast-paced role with competing demands.

Also required:

Strong communication and writing skills

Familiarity with writing business protocols

Advanced MS Office including Word, Excel, PowerPoint, and Visio

Experience with process mapping in Microsoft Visio preferred

Must possess strong organizational and data entry skills

Bachelor’s degree in Business or business related field preferred

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.